What is International Roaming
International Roaming lets you keep using your regular Belong mobile service while travelling overseas. That means you can make and receive calls, send and receive SMS and MMS and use data without getting a new SIM card or phone number.
To find out more, head to our International Roaming page.
How International Roaming works
Buy a travel pack up to 365 days before you travel. (You can also buy one overseas.)
Travel to your destination
Pack starts automatically when you connect in a compatible destination
Track usage in app and by notifications
Buy a new pack if you run out of calls, data or time.
Troubleshooting
Before you get to your destination:
Make sure roaming is available at your destination.
Buy a travel pack for your service through your Belong account.
Make sure roaming is turned on for your device. Check out the info below if you need a hand.
If you’re having problems at your destination:
It can take up to 10 minutes for your phone to connect to an overseas mobile network. If it’s been longer than 10 minutes, try this:
Make sure airplane mode is turned off.
Restart your device.
Make sure roaming is turned on in your device settings (if you didn’t do this before you left Australia).
Set your device to automatically select a network.
If you still can’t make calls or use data, try manually selecting another network until it works. (You won’t be charged extra for this.) We have some info about doing this below.
Try a different device, if you have one available.
If you're still having trouble, there may be an issue with the local network. Give us a call on .
If you’re using a Belong mobile service and calling from one of the eligible countries mentioned here, your call will be toll free.
How to make sure roaming is turned on?
We’ve included the steps for some of the most commonly used devices here.
For Apple devices, try the following:
Open ‘Settings’
Head to ‘Mobile data’
Tap on ‘Mobile data options’
Turn on data roaming
For some Android devices, try the following:
Open ‘Settings’
Tap ‘Connections’ or ‘Network and Internet’
Open ‘Mobile networks’
Turn on data roaming
Check your device manufacturer manual for setting instructions as each brand/model instructions vary.
How do I manually select a network on commonly used devices?
We’ve included the steps for some of the most commonly used devices here:
For iPhone 6 and newer:
Open ‘Settings’
Head to ‘Mobile data’
Select ‘Network Selection’
Toggle automatic: Off
Select a different network from the list
For iPhone 4 and 5:
Open ‘Settings’
Head to 'Carrier’
Toggle automatic: Off
Select a different network from the list
For some Samsung devices:
Open ‘Settings’
Head to ‘Connections’
Select ‘Mobile Networks’
Select ‘Network operators’
Select 'select manually' or Toggle select automatically: Off
Select ‘OK’
Select a different network from the list
Pixel:
Select ‘Settings’
Head to ‘Network and Internet’
Select ‘Mobile Network’
Select ‘Advanced’
Toggle select automatically: Off
Select a different network from the list
Check your device manufacturer manual for setting instructions as each brand/model instructions vary.
Calling
If you’ve bought an International Roaming travel pack, you can make standard calls back home to Australia or standard calls to any of the destinations included in our roaming service.
Premium numbers are not included.
You’ll use your 150 minutes of calls when you make or receive calls.
Call forwarding
If you're roaming and you've turned on conditional call forwarding, any forwarded calls will be deducted from your total call minutes.
We recommend turning off call forwarding, or setting it to unconditional call forwarding, when you’re roaming if you want to avoid using your call time.
How to make calls when overseas
When you’re calling someone in another country, you need to dial their country code before their phone number.
Some of the contacts in your device may not be saved with the country code. If you’re having trouble reaching someone via their saved contact, try resaving the number with the country code or manually typing the number with the country code prefix.
To call in Australia while overseas
+ 6 1
Area code without the leading 0
Phone number
E.g. To call 03 9123 XXXX, dial +6139123 XXXX
To call an Australian mobile while overseas
+ 6 1
Mobile number without the leading 0
E.g. To call 0412 345 XXX, dial +61412 345 XXX
To call a fixed line country
+
Country code
Area code without the leading 0
Phone number
E.g. To call the USA (country code 1), 917-555-4XXX, dial +1 917 555 4XXX
To call a local fixed line within the country you’re visiting
Local area code
Phone number
E.g. To call locally (917) 555-4XXX, dial 555 4XXX
To call a local mobile within the country you’re visiting
Mobile number
E.g. To call 917-555-1XXX, dial 917 555 1XXX
Texting
You can send unlimited standard texts to Australia and any destination included in our roaming service.
Note that:
Sending standard text messages do not incur a charge.
Texts to premium numbers are not permitted.
You can send MMS if you have data.
Data
Your 3GB of data will be used when your phone downloads and uploads data. This includes internet and MMS messages. Be aware that your phone apps often use data in the background.
We have some tips on managing your data, if you need them.