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Account, billing or payment question?

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Internet support

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Moving home with Belong internet

Getting started

How do I set up my modem for the nbn?

Technical & troubleshooting

How do I check if there's an internet outage?

Technical & troubleshooting

Troubleshooting an FTTP nbn internet connection

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Mobile and data support

Identity verification

Why isn't my ID verification working?

Getting started

How do I transfer my number to Belong?

Getting started

How do I set up a mobile or data plan service?

Manage service

How do I turn VoLTE on?

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Manage your account

Use My Account to update your payment details, switch plans or cancel your service.

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Need to get in touch?

Our team is online 8am-8pm, 7 days a week.

  • Over the phone

    You can speak to someone in our team on

  • Via live chat

    Use the chat box in the bottom right corner of this page

  • National Relay Service

    Get in touch using the NRS contact channel that suits you

Free calls and wi-fi at pay phones

You can use any Telstra pay phone to make free local and national calls to standard fixed and mobile numbers in Australia. Some Telstra pay phones even offer free wi-fi if you’re in a data pinch.

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Making a complaint

If there’s something you’re not happy with, please get in touch so we can work to fix it. You can call us on or use the chat box in the bottom right corner of this page – we’re here 8am-8pm, 7 days. You can also do this via the NRS or an interpreter using the details above.

If you’ve already contacted us and you’re not happy with how we resolved your issue, you can make a formal complaint.