How to make a complaint
Getting help or making a complaint?
When something goes wrong, there’s a process we need to follow:
You ask us for help.
We work with you to resolve the problem.
If you’re not happy with how we resolved things, you can make a formal complaint.
If you’re still at the ‘help me fix something!’ stage, let us know.
Making a complaint
If you’ve let us know about a problem and you’re not happy with how we’ve resolved it, it’s time to take things to the next level.
Once we hear from you we’ll be in touch within two business days. After that we’ll investigate and propose a resolution within 10 business days.
Write
Belong complaints
Locked Bag 20026
Melbourne VIC 3001
National Relay Service
Get in touch using the NRS contact channel that suits you
Need help in another language?
Call us via The Hello Co. on 1300 384 663 (8am-8pm, Mon-Sun). You can also use Google Translate to translate parts of our website into your language.
يرجى الإتصال بخدمة الترجمة المجانية لدينا على الرقم 1300 384 663(من الإثنين إلى الأحد، من الساعة ٨ صباحاً إلى الساعة ٨ مساءً بتوقيت أستراليا الشرقي القياسي)
ਕਿਰਪਾ ਸਾਡੀ ਮੁਫ਼ਤ ਦੁਭਾਸ਼ੀਏ ਸੇਵਾ ਨੂੰ 1300 384 663 (ਸੋਮਵਾਰ - ਐਤਵਾਰ, ਸਵੇਰੇ 8 ਵਜੇ ਤੋਂ ਸ਼ਾਮ 8 ਵਜੇ AEST) 'ਤੇ ਕਾਲ ਕਰੋ।
请致电我们的免费口译服务：1300 384 663（澳大利亚东部标准时间，周一至周日，上午8点至晚上8点）。
請致電我們的免費口譯服務：1300 384 663（澳大利亞東部標準時間，週一至周日，上午8點至晚上8點）。
Por favor, llame a nuestro servicio gratuito de intérpretes al 1300 384 663 (de lunes a domingo, de 8 a. m. a 8 p. m. AEST).
Vui lòng gọi đến dịch vụ phiên dịch miễn phí của chúng tôi theo số 1300 384 663 (Thứ Hai – Chủ Nhật, 8 giờ sáng – 8 giờ tối theo giờ AEST).
What to include
Be sure to include these details when you make your complaint:
Your email address
Your contact number
Whether the complaint is about mobile or internet
A detailed description of what happened
Reference numbers of any related support requests you made
Frequently asked questions
More on the process
For more info on how we tackle complaints, check out our comprehensive guide.