Voicemail is a personal answering service. If you miss a call, callers can leave you a message.
You can get voicemails in a few different ways:
Audio voicemails via your Belong mobile service.
Message2Txt, which turns voicemail messages into SMS messages, via your Belong mobile service.
Apple iPhone’s Visual Voicemail (available on iOS 18), which lets you navigate your voicemail messages on screen (rather than via audio) using the Phone app.
Apple iPhone’s Live Voicemail (available on iOS18), which transcribes a caller’s message on your screen as they’re speaking. It also lets you answer the call as they’re leaving a message.
This support article explains how to set up each of these options.
Getting audio voicemails on Belong mobile plans
Audio voicemail messages are automatically available to Belong mobile customers. To use it, dial 101 on your phone.
The first time you access your mailbox, you’ll be prompted to set it up.
Voice prompts will help you:
Set a PIN for the mailbox (which must be 6 digits and can’t be repeated (111 111) or consecutive (123 456) numbers.
Record and save your name and personal greeting.
You can re-record your personal greeting later by dialling 101 and picking option ‘2’ to listen, delete or record your personal greeting.
How will I know I have a voicemail message?
You’ll get an SMS letting you know there’s a new voicemail in your inbox.
How do I listen to my voicemail messages?
You can listen to voicemail messages by dialling 101 and following the prompts.
How many messages can be stored in my voicemail mailbox?
Your mailbox can hold up to 40 messages. Each message can be up to 60 seconds long.
How long will my messages be available for in my voicemail mailbox?
It depends on its status: unplayed, played, stored, or saved.
After you play a message, you’ll have the option to store it or save it.
Unplayed messages are available for 14 days
Played messages are available for 7 days
Stored messages are available for 10 days
Saved messages are available until you delete the message.
How do I check my voicemail is active?
There are two ways to check your voicemail is active:
Dial 101 from your phone.
Log into My Account via the Belong website and check the settings for your service.
How do I change my voicemail mailbox settings?
To change your voicemail settings, dial 101 and follow the voicemail prompts.
I’ve forgotten my voicemail mailbox pin. How do I reset it?
Just dial 101 and follow the voicemail prompts.
If you can’t do that, call us on 1300 235 664 (8am to 8pm AEST, 7 days a week) and we’ll reset it for you.
If you enter the incorrect PIN too many times, your mailbox will be locked. If that happens, give us a call and we’ll help you unlock it.
Using Message2Txt instead of voicemail
Message2Txt turns compatible voice messages (up to 10 seconds long) into text, which is sent to you as an SMS message.
How to set up Message2Txt
Log in to My Account via the Belong website or app.
Open the settings for your mobile service.
From here, open the voicemail settings and choose Message2Txt.
Click confirm.
The change may take up to 4 hours to activate.
You might get an SMS letting you know that call forwarding for your service has been directed to another number. That’s part of the process of moving from voicemail to Message2Txt.
Changing back to voicemail from Message2Txt
Log in to My Account via the Belong website or app.
Open the settings for your mobile service.
From here, open the voicemail settings and choose voicemail.
Click confirm.
The change may take up to 4 hours to activate.
You might get an SMS letting you know that the call forwarding for your service has been directed to another number. That’s part of the process of moving to voicemail from Message2Txt.
Using Visual Voicemail and Live Voicemail on Apple iOS devices
Visual Voicemail and Live Voicemail are on-device voicemail services provided by Apple – they’re not part of your Belong mobile service.
If your iPhone has been updated to iOS 18, you’ll have access to both Visual and Live Voicemail services.
What’s Visual Voicemail and how do I use it?
Visual Voicemail is part of your iPhone’s phone app. Instead of dialling 101 to listen to your messages, Visual Voicemail lets you navigate your mailbox on your phone screen.
Here’s how to check if you have Visual Voicemail turned on:
Open the Phone app on your iPhone.
Tap Voicemail.
You’ll either see the Visual Voicemail interface or a button that reads ‘Set Up Now’.
Visual Voicemail will set your phone’s ring time to 15 seconds.
What’s Live Voicemail and how do I use it?
Live Voicemail lets you see a real-time transcription of a voicemail message as your caller is leaving it. You can also decide to answer the call while someone is leaving a message.
Here’s how to turn it on or off:
Open the Settings app on your iPhone.
Scroll down to ‘Apps’ and then ‘Phone’.
Tap ‘Live Voicemail’.
When Live Voicemail is turned on, your phone’s ring time will be set to 15 seconds.
This service is separate to the voicemail mailbox provided by Belong, which you access by calling 101. If you use Live Voicemail, your voicemails won’t be saved to your 101 mailbox.