How do I set up my Telstra modem with Belong?

Using a Telstra Smart Modem with your Belong service. 

You can find basic modem set-up instructions in our BYO modem set-up guide. But if you’re looking for some more advanced set-up options, you’ll find them here.

Access modem settings

To change your modem’s settings, you’ll need to log in first. Here’s how:

1. Make sure the green light on your modem is on

2. Connect to your modem on a computer or tablet

3. Open an internet browser and enter http://192.168.0.1  or http://mygateway/ into the URL bar

4. Use the boxes in the top right to log in with the username is admin. Your password depends on your modem type:

• Telstra Smart Modem 1.1 or Gen 2: password is Telstra.

• Telstra Gen 3 modem: password is the same as your modem’s default password (you can find this on the bottom of the modem)

Reboot your modem

To physically turn your modem off and on again:

1. Unplug the power cable

2. Wait 10 seconds and plug it back in

3. Give it 2-3 minutes to come back online, then try connecting one of your devices

To reset your modem using a web browser:

1. Log in to your modem settings using the instructions above

2. Choose Go to advanced

3. Choose Management

4. Choose System Reset

5. Choose Restart and wait 2-3 minutes for your modem to come back online

Reset to factory settings

You can wipe the data from your modem and restore the default password either physically or via web browser. To do it physically:

1. Get a pin or paperclip and look for the hole at the back of your modem that says ‘Reset’

2. Insert the pin and hold it for about 10 seconds – the lights should start to flash

3. Give it about 5 minutes to finish resetting

4. Once the lights are green, use the default password on the bottom of your modem to connect

To reset factory settings via browser:

1. Log in to your modem settings using the instructions above

2. Choose Go to advanced

3. Choose Management

4. Choose System Reset

5. Choose Reset and wait 5 minutes for your modem to reset – it’s ready when the lights are green

See connected devices

To see which devices are connected to your modem, log into your modem’s settings using the instructions at the top of this page. A full list of devices (including those connected in the past) will be on the first screen after you log in.

Change wi-fi password

To change your wi-fi password to something more memorable:

1. Log into your modem’s settings using the instructions at the top of this page

2. Choose Wi-fi

3. Scroll down to Wi-Fi Network and check the box next to ‘Enabled’

4. Next to Network Name, enter what you’d like to call your network (no judgement from us for choosing pretty fly for a wi-fi)

5. Next to Network Key, enter the password you’d like to use

6. Click/tap ‘Start’

A note about SIM backup mode

If you were using a backup SIM with your Telstra internet service, this won’t work after you move your service to Belong.