The warranty information below applies to goods supplied by Belong. For goods not purchased through Belong, refer to your manufacturer or place of purchase for warranty details.
Faulty products – know your rights
The Belong '0122' and '4135' modems have a 24-month voluntary warranty from the date of your order. The warranty is our commitment to repair or replace your modem if it is faulty and you didn't cause the fault.
Our voluntary warranty and its benefits are in addition to any legal rights you may have (such as a consumer guarantee under the Australian Consumer Law).
Consumer Guarantee
If you are a consumer under the Australian Consumer Law, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are also entitled to choose a refund or replacement for major failures with the goods. If a failure with the goods does not amount to a major failure, you are entitled to have the goods repaired or replaced they fail to be of acceptable quality within a reasonable time. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure of the good.
Making a warranty claim
If you have a faulty modem and our voluntary warranty applies, call the number listed below. We can also help you to recycle your faulty modem.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Belong phone number:
Our Details: Telstra Corporation Limited (ABN 33 051 775 556)
Business address: 242 Exhibition Street, Melbourne VIC 3000