Information on service disruptions
For the most up-to-date outage information, use the nbn® network outage checker
When we’ll notify you about an outage
No outage detected?
There might be a problem closer to home. Log into My Account and select Manage my internet. Then scroll down and select Troubleshoot your nbn to use our DIY troubleshooting tool.
Create a hotspot with your phone
If you’re waiting for your service to come back and you need some internet to tide you over, you might be able to use your phone as a temporary hotspot. You’ll just need a compatible phone, enough data and a charged battery.