Information on authorised representatives, advocates and unlisted authorities
If you need someone else to help with your day-to-day account management, there are a few ways to do it. Which one you choose will depend on your circumstances.
Authorised representatives
An authorised representative is someone other than the account owner who can make certain changes to an account.
Things an authorised representative can do
An authorised representative can do some of the things the account holder can do, including:
downgrade your plan
disconnect a service
pay bills and make billing and usage enquiries
update their own contact details/personal details
raise faults and complaints
report and suspend a lost or stolen device
view account information and all associated services
reschedule an appointment and/or connection date (where there’s no charge to do so)
unblock a SIM
remove themselves as an authorised person
Things an authorised representative can’t do
An authorised representative can’t:
change the personal details of other contacts
add/update the payment method
upgrade or add a service
activate a service
add/remove other authorised contacts
move a service
change a number
replace a SIM
block a SIM
reconnect a service
change the ownership of the service
access account interaction information
How to add an authorised representative
An authorised representative must be over 18, and the account owner must authenticate their account, then give us permission to add the authorised representative to it. To add an authorised person:
Advocates
An advocate is someone who’s there to help you when you contact Belong. They can’t make decisions on your behalf and they can’t access your account information – so you’ll need to be with them when they contact us to authorise any changes. An advocate could be:
an interpreter
a financial counsellor
a legal aid representative
a friend or family member
Unlisted authorities
An unlisted authority is someone who’s been legally appointed to help with the management of your accounts. This includes:
Power of Attorney
Enduring Power of Attorney
guardians or carers
trustees
administrators
legal representatives
executors of a deceased estate
An unlisted authority can do most of the things an account holder can, except:
adding/remove authorised representatives
change the personal details of other contacts
change the account owner
access account interaction information
How to add an unlisted authority
To become an unlisted authority, you may need to provide some supporting documentation, such as:
a Power of Attorney document
a death certificate
If you’ve been asked to provide this information, you can send it to F1602098@team.telstra.com