How to find and read your internet invoice

Looking for your nbn® invoice? Here’s where to find it and how to read it.

How to find your invoice

1. Log into your account

2. Choose 'Manage internet plan'

3. Scroll down to 'View and download invoices'

4. Choose the invoice you’d like to download or read

For more info, check out this support article on managing your account.

How to read your invoice

There are four parts of your invoice:

1. An itemised list of what you’re being charged 

2. The total charges of this bill

3. An overview of the charges and credits on your account

4. Your account details

1. Your list of charges

This list explains what you're paying and why. It’ll generally be titled ‘Internet’.

This is where you’ll find an itemised list of the charges on your bill. That will include the internet plan you're on (along with your nbn connection’s unique AVC ID) and the standard cost of the plan. Your new development charges and/or Belong modem payments will also be listed here. 

This is also where we'll list any discounts or credits (where applicable). Here are some common examples: 

• Promotional offers or discounts.

• Rebates/credits for a connection or appointment delay (where eligible, or passed-through from nbn®).

2. The total charges of your bill 

Underneath the list of charges on this bill, you’ll find your total charge. That’s the amount you’ll be charged for this bill. If your account is in credit, the amount due will read $0.

3. Overview of your charges and credits

At the top of your bill, you’ll see a section titled ‘Account Charges & Credits’. It gives you a quick look at the payments you’ve made on your bill.

It’ll usually list two things:

1. Any credit you have on your account. 

2. Your last payment. (If you made multiple payments for your last bill, you’ll only see the most recent one you made.) 

4. Your account details 

On the left side of your bill, you’ll find your account number, your invoice number, when you bill is due, and the service period this bill covers.

You’ll also find your billing info and how to contact our payment assistance team, if you need help paying your bill.

Looking for your mobile or data service invoices?

If you need help tracking down a mobile or data service invoice, check out these support articles:

• Where do I find my mobile bill?

• How do I read and understand my mobile bill?.