How to set up your modem
Watch the video for step-by-step instructions to get you connected.
Prefer written instructions? Check out the HFC modem set up guide (PDF | 209 KB)
Got a DWA0122 modem instead?
Here's step-by-step instructions to set up Belong's earlier modem.
Prefer to read the instructions? Check out the DWA0122 HFC modem set up guide (PDF | 160 KB)
Where to position your modem
Somewhere visible, on a high surface
Away from dense objects like fridges, filing cabinets, brick walls and mirrors
Away from bodies of water like fish tanks or a hot water service
Away from devices that interfere with wi-fi signals, like microwaves, cordless telephones, baby monitors, car door remotes or a neighbour’s modem
Still having trouble?
Unplug everything connected to the phone sockets in your home (eg, phones, any other modems, fax machines).
Plug your modem into an active phone socket.
Turn it off for 2 minutes, then back on again.
(If it’s still not working at this stage, try a different phone socket.)
Once the modem is working, you can plug everything else back in.
Get more from your wi-fi
Once you’ve got your modem up and running, you might like to check out these tips to hi-fi your wi-fi.