Information on service disruptions
For the most up-to-date outage information, head to the Telstra outage information page to see if there are any reported outages near you (and get estimated fix times if they’re available).
Coverage map
If you usually get good coverage but you’re having trouble connecting in a new place, it might be because we don’t offer the same coverage there. Take a look at your current location on our coverage map to check.
Belong’s outage response
If we know there’s a major outage affecting Belong mobile services, we’ll:
let affected customers know
put a banner at the top of our website
add a post to the Belong Facebook page
play an outage message before calls to our contact centre
add a message before each live chat