What to do if you can’t connect to 4G on your device
These days, most devices are compatible with the 4G network, which lets you access the internet when you’re outside your wi-fi network.
If your device isn’t connecting to 4G, try these tips to get back online. Before you start, turn wi-fi off – being connected to a wi-fi network will stop you from testing your 4G connectivity.
1. Turn it off and on again
It’s a classic for a reason – and often does the trick.
2. Turn aeroplane mode off
If your device is in aeroplane mode, it won’t connect to 4G. To turn aeroplane mode off:
Apple
Go to Settings
Toggle Aeroplane Mode off
Samsung
Go to Settings
Toggle Aeroplane Mode off
Go to Settings
Go to Network & Internet
Toggle Aeroplane Mode off
3. Turn mobile data on
Check that mobile data is enabled in your settings.
Apple
Go to Settings
Go to Mobile
Toggle Mobile Data on
Samsung
Go to Settings
Go to Connections
Go to Data Usage
Toggle Mobile Data on
Go to Settings
Go to Network & Internet
Next to your carrier, go to Settings
Toggle Mobile Data on
4. Check your data bank
If there’s no data in your data bank, your download speeds will slow all the way down to 1 Mbps. Log into your Belong account to make sure there’s data in your account – you’ll be able to see this on the first page when you log in.
If you’re out of data, you can buy a data top-up by selecting Manage mobile, then Top up your data.
5. Turn on VoLTE
Voice over LTE, or VoLTE is a setting that lets you make calls over the 4G network. So if you’re having trouble with calls in particular, it might be because VoLTE is switched off.
How to turn on VoLTE
6. Make sure your SIM is working
Put your belong SIM into another unlocked device that you know is connecting to the 4G network. If it doesn’t work, you may have a faulty SIM, which we can replace for free.
Order a replacement SIM
7. Check for outages
Head to Telstra’s outage information page to see if there’s a 4G outage in your area (your Belong service uses parts of the Telstra network).