Save time. Manage your account online.
You're in control! View your current plan, upgrade your data allowance, or add/change your Belong Voice options.
In just a few clicks, you can change your payment method, prepay for your service, download your current or past invoices and make an overdue payment.
Just signed up to Belong and want to know where your order’s at? Check its progress and the status of your modem delivery right here.
Need to update some of your personal details? You can change your mobile number, account password or email address here, in your own time.
Get step by step broadband help for common troubleshooting issues, plus up to the minute network status for service updates in your area.
Stay on top of your data usage online, so you know how you’re tracking. Need more data? You can upgrade your data allowance once a month.
On the move to your new home? In a few easy steps, you can take your Belong service with you to your new place.
- Looking to join Belong
- Getting Started
- Managing your Belong account
- Belong Voice
Complaints & difficulties with Belong
We're not happy unless you are. Our team are available 24x7 to assist with any difficulties you may be experiencing with your Belong service.
Most issues can usually be solved by calling us on 1300 BELONG (235 664). Please let us know how we can help, we'd love the opportunity to help get things running smoothly again. The cost of this call will be your standard call rate to a 1300 number.
If we're unable to resolve the difficulty, you can lodge a complaint via one of the above contact methods. We will review your complaint and do our best to resolve the issue quickly and easily.
Belong is a division of Telstra. Further information on how we handle complaints is available on our complaints handling process document.