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Save time. Manage your account online.

Manage your Belong
account

You're in control! View your current plan, upgrade your data allowance, or add/change your Belong Voice options.

Pay for your service

In just a few clicks, you can change your payment method, prepay for your service, download your current or past invoices and make an overdue payment.

Track your Belong order

Just signed up to Belong and want to know where your order’s at? Check its progress and the status of your modem delivery right here.

Update your personal details

Need to update some of your personal details? You can change your mobile number, account password or email address here, in your own time.

Support and network updates

Get step by step broadband help for common troubleshooting issues, plus up to the minute network status for service updates in your area.

Check your data usage

Stay on top of your data usage online, so you know how you’re tracking. Need more data? You can upgrade your data allowance once a month.

Move with Belong

On the move to your new home? In a few easy steps, you can take your Belong service with you to your new place.

FAQs

Check out our range of FAQs for ADSL and NBN, covering topics:

  • Looking to join Belong
  • Getting Started
  • Managing your Belong account
  • Troubleshooting
  • Belong Voice

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Contact Us



Complaints & difficulties with Belong

We're not happy unless you are. Our team are available 24x7 to assist with any difficulties you may be experiencing with your Belong service.

Most issues can usually be solved by calling us on 1300 BELONG (235 664). Please let us know how we can help, we'd love the opportunity to help get things running smoothly again. The cost of this call will be your standard call rate to a 1300 number.

If we're unable to resolve the difficulty, you can lodge a complaint via one of the above contact methods. We will review your complaint and do our best to resolve the issue quickly and easily.

Belong is a division of Telstra. Further information on how we handle complaints is available on our complaints handling process document.