Support & contact
Need to upgrade your phone?
Our 3G closure page has information on which phones are compatible with our network, and where to find low-cost handsets.
Quick answers for common problems
Mobile or data plan FAQs
Get answers to your mobile and data related questions.
Internet FAQs
Everything you need to know about Belong internet.
See how to check for an internet outage.
Common internet FAQs
Common mobile & data plan FAQs
Manage my account
Log in to use the self help tools that let you manage your account, switch plans or cancel your service.
Free pay phones and Wi-Fi
Keeping in touch is important. Just a reminder you can use any Telstra pay phone to make free local and national calls to standard fixed line numbers and standard Australian mobile numbers.
You can also get free Wi-Fi at pay phones equipped with free Telstra Wi-Fi.
Making a complaint
If you’ve already been in touch, and you’re not happy with how we resolved something, let us know – we want to hear about it.
Click the button below to get the process started. We’ll come back to you within two business days to try to get things sorted.