Privacy & terms
Welcome to Belong. However enthusiastic you are about fine print, these terms are here to help you understand your rights and obligations as a Belong customer.
You should read them alongside your critical information summary.
Customer terms
Check out our customer terms for the terms and conditions of the services we offer.
General
Internet
Mobile
Belong international roaming terms
Data
Important concepts & terms and referral incentives
Check out the important concepts and terms and referral incentives which we think you should be aware of when we provide products and services.
Read our important concepts and terms & referral arrangements
Recurring payment terms
Check out our recurring payment terms for important information about paying for your Belong service using recurring payments
Website terms
Check out our website terms of use for information on what you should and shouldn’t do on our website.
Porting terms
Check out our porting terms for important information about bringing your mobile number to Belong.
Privacy
We take the privacy and security of your personal information very seriously.
To learn more how we verify your identity – and the services we use – Belong ID verification services.
Online safety
We are dedicated to protecting yourself and your loved ones while online. For detailed advice please refer to Telstra’s information on cyber security and safety .
Learn how to stay safe from harmful or inappropriate online content, cyber bullying and other cyber abuse by visiting Telstra’s online safety tips to help protect your family .
To set up appropriate content filters for your family, see Comms Alliance’s info on family friendly content filters .
If you've seen or experienced online harm originating from a Belong service, let us know. You can report misuse of service via the Telstra website.