General customer terms

First thing’s first: changes we can make

Service faults

Personal information

Your equipment

Complying with the Online Safety Act (From 22/12/2024)

Acceptable Use Policy

Cancelling your service

Times we can cancel your service

Our right to limit, block or suspend your service (Until 21/12/2024)

Our right to limit, block or suspend your service (From 22/12/2024)

Our right to migrate your service or plan

Our liability for business use

Our liability to you

Transferring obligations

Telephone Numbers and PINs

Notices

No waiver of rights

Survival of certain clauses

Governing law

References to inclusive terms

Defined terms