We acknowledge the truth: that Australia contains hundreds of nations, spanning 65,000 years, and we live and work on land unceded by Aboriginal and Torres Strait Islander peoples. We pay our respects to their Elders past and present.

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nbn customer terms

We're making some changes to our customer terms

Who’s eligible?

What do you need to sign up?

Application process

Starting your service

Service Activation

Modem

Bonus $80 SIM

nbn New Development Charge (NDC)

Sharing your information with nbn co

Security or Medical Alarms and Specialised services

Installation needs owner’s consent

Helping with installation

Installation appointments

On installation day

Non-standard installations

Requesting a transfer

Downtime during transfer

Your provider email address

Changing your plan

Static IP addresses

Using your nbn equipment properly

Maintaining your service

Keeping your equipment safe

Charges from nbn co

Requesting to move

nbn co acknowledgment

Cancelling your service

Transferring obligations